Info
Estate contacts, emergency procedures, hospitals and nearby amenities — plus a resident's guide to MCST, DLP, AGM and developer/MA roles grounded in BCA, URA and the BMSMA. Phone numbers are tap-to-dial on mobile.
Estate contacts
Singapore 529699
Mon–Fri: 9.00am – 6.00pm
Sat & eve of P.H.: 9.00am – 1.00pm
Closed Sun & P.H.
Emergency numbers
- Police Emergencies
- Fire / Ambulance
- Non-Emergency Ambulance
- Tampines Neighbourhood Police Centre (24h)
- Police Hotline
- Traffic Hotline
- Covid-19 Hotline
- Samaritans of SingaporeMental health crisis support, 24h
Utility & service hotlines
- Water Supply, Drainage & Sewerage (PUB)
- Piped Gas Supply (City Gas)
- Electricity Supply / Street Lighting (SP)
- SP Services Hotline
- Open Electricity Market
- NetLink Trust (fibre)
- Traffic Jams / Traffic Lights
- LTA
- SMRT
- SBS Transit
- Singapore Airport Terminal Service
- Singapore Press Holdings (newspaper)
Hospitals
- Singapore General HospitalOutram Road, Singapore 169608
- National University Hospital5 Lower Kent Ridge Road, Singapore 119074
- Tan Tock Seng Hospital11 Jalan Tan Tock Seng, Singapore 308433
- Ng Teng Fong General Hospital1 Jurong East Street 21, Singapore 609606
- Thomson Medical Centre339 Thomson Road, Singapore 307677
- Gleneagles Hospital6A Napier Road, Singapore 258500
- Mount Elizabeth Novena Hospital38 Irrawaddy Road, Singapore 329563
- Novena Medical Center10 Sinaran Drive, Singapore 307506
- Camden Medical Center1 Orchard Boulevard, Singapore 248649
Emergency procedures
🔥 Fire
Do not use the lift. Evacuate via the nearest staircase to the open space.
🛗 Lift failure
Contact Management Office (6036 5137) or Guardhouse (6037 5138) when a lift breaks down. If you're inside a stopped lift, press the alarm button on the operating panel, then use the interphone (or speak loudly) to communicate with the security guard outside. Wait patiently inside for help. The emergency lamp in the lift will illuminate during a power failure.
⚡ Power failure
The building's standby generators will automatically light up strategic parts of common corridors and access ways. Keep candles or a battery-operated torchlight handy for use in your own unit during an outage.
Nearby schools
Tenet is in a mature estate with many reputable schools within walking / short driving distance. Distances are approximate; check official MOE/school sites for school-zoning rules.
Primary schools (within ~1–2 km)
- Elias Park Primary
- Meridian Primary
- Tampines North Primary
- Angsana Primary
- Poi Ching School
- Gongshang Primary
- Park View Primary
- St. Hilda's Primary
Secondary & Junior Colleges
- Meridian Secondary
- Tampines Meridian Junior College
- Hai Sing Catholic
- Pasir Ris Secondary
- Dunman Secondary
Pre-schools & International
- MOE Kindergartens (Angsana, Meridian, Elias Park)
- Hanis Montessori
- PCF Sparkletots
- Middleton International
- UWC South East Asia (East)
Tertiary
- Temasek Polytechnic
- Ngee Ann Polytechnic
Nearby amenities
Coming soon — food, transport, malls, parks, gyms, clinics within walking distance.
Strata knowledge
A resident's guide to MCST, DLP, AGM and developer/MA roles. General information, not legal advice — always read your own S&P Agreement.
Who is in charge before the first AGM?
Per BCA's strata management resources, the owner-developer is required to manage and maintain the strata development before the management corporation (MC / MCST) is constituted, and must convene the first AGM within the statutory timeline. The developer must hand over control, finance, documents and operational records to the elected council after the first AGM.
The managing agent (MA) is a service provider — not the MCST. It cannot make critical decisions that only the MC can make, and it must not canvass for council-election proxy votes.
First AGM timing
Under the BMSMA, the developer must hold the first AGM either within 13 months after the date of constitution of the MC, or within 8 weeks after a written request by subsidiary proprietors holding at least 10% of the total strata lots. If the developer fails to do so, an SP or mortgagee may apply to the Commissioner of Buildings to appoint someone to convene it.
The MCST is constituted on the date of registration of the strata title application — not at TOP. Ask the developer for the exact constitution date and check the 13-month deadline against it.
Defects Liability Period (DLP)
Per URA's Home Buyers' Guide, the developer must rectify defects in the unit, common property or housing project that become apparent within 12 months from either the date the developer delivers vacant possession or the 15th day after the TOP notice, whichever is earlier. The developer must make good defects at its own cost within one month of receiving notice.
Per BCA, any defect reported during DLP remains the developer's responsibility even if not yet resolved by the end of the period. So log everything in this portal — date, location, photo — within DLP.
Unit defects vs common property defects
- Unit defects (inside your apartment): chased by the individual owner under the S&P Agreement.
- Common property defects (corridors, basements, façade, drains, lift lobbies, pool, M&E): tracked collectively. Before the first AGM, the developer/MA should log and pursue these. After the AGM, the elected council/MCST takes over.
- Structural / safety (cracks, façade safety, fire safety, lift safety): escalate urgently — these are not normal "feedback".
What gets handed over to the first council?
Per BCA's strata handover guidance: within one week after the first AGM, the developer transfers control of the estate and MC funds. Within two weeks, the developer delivers approved building plans, drawings, contracts, contractor and subcontractor information, strata roll, warranties, manuals, insurance policies, asset listings, government notices and other records.
This is an independent resident-run tracker. It is not the MCST, not the developer's defects portal, and not a substitute for formal legal notice. Use it to build a clean, time-stamped evidence trail; send the formal letters separately to the developer and managing agent. For formal disputes, the Strata Titles Boards is the statutory body for strata-related disputes.
References & further reading
- Building Maintenance and Strata Management Act 2004 (BMSMA) — primary legislation governing strata management in Singapore. Hosted on Singapore Statutes Online (sso.agc.gov.sg).
- BCA — Strata Management — Building & Construction Authority's strata management resources, guides, handbooks, and Commissioner of Buildings information.
- URA — Buying Property — Urban Redevelopment Authority's pre-purchase considerations and Home Buyers' Guide, including DLP rules and developer obligations.
- Strata Titles Boards — statutory tribunal under the Ministry of Law that adjudicates strata disputes (e.g. between SPs and MCSTs, or between SPs and developers).
Government sites occasionally restructure their URLs. If a link 404s, search the agency name + topic on Google to find the current page.